Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us:

Pottery Thomas Thunig

Dorfstrasse 22

01877 Schmölln-Putzkau

thomas@toepferei-thunig.de

Fax: +493504706449

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. If, due to their nature, the goods cannot normally be returned by post, we will bear the costs of returning the goods.

Withdrawal form

Dispute settlement

The EU Commission provides a platform for out-of-court settlement of disputes. In future, this will give consumers the opportunity to initially resolve disputes in connection with their online order out of court. The dispute settlement platform can be found here: http://ec.europa.eu/consumers/odr/
Our email for consumer complaints is: thomas@toepferei-thunig.de.